About Us
Policies
Copyright 2023 © All rights reserved. Designed by GroupAliveDesign 🎯
Standards
We are proud to make a difference in the world of the brood of puppies pure breed!
Commitment to excellence:
We strive for excellence in all aspects of our work. From the careful selection of parents to the detailed monitoring of the health and development of each puppy, we make sure that only the best is offered to our clients.
Responsible breeding:
Our approach is based on the responsible breeding and ethics. We ensure that we comply with the standards and regulations established to ensure the well-being of our dogs and puppies. In addition, we commit not to support or participate in the rearing of the cubs in an uncontrolled manner or in inhumane conditions.
Care and socialization:
We provide an environment loving and safe for our puppies from the first day. We provide an individualized care, early stimulation, and proper socialization to ensure that they grow up dogs happy, healthy and well-adjusted.
Health and well-being:
The health and well-being of our puppies are of the utmost importance to us. We carry out checks regular vets, we provide a balanced diet and ensure that all puppies are up to date with vaccines and desparasitaciones necessary.
Long-term support:
Our commitment to our customers goes beyond the sale of the puppy. We provide a solid after sales support, advice and guidance in parenting, and the continuing care of their new family members. We are here to answer any questions and provide assistance in every step of the way.
Transparency and trust:
We strive to be transparent in all of our practices. We want our customers to trust us and the quality of our puppies.
Professionals:
In our kennel, we have veterinarians are highly trained to have a strong academic background in veterinary medicine and has a wide experience in the field. Committed to play a pivotal role in the care of our puppies and the overall health of our dog breeder. Our vet in functions have the following responsibilities and characteristics:
- Health screenings and preventive care: Our veterinarian performs health screenings depth to our dogs players to make sure they are in optimal condition before the playback. In addition, it establishes programs of preventive care, such as vaccinations, desparasitaciones and periodic reviews, to ensure the continued health of all our dogs.
- Supervision of childbirth and neonatal care: During the period of gestation of our dogs, our veterinarian provides follow-up and assistance to ensure a healthy pregnancy and a safe delivery. Subsequently, oversees the neonatal care of the pups, providing the necessary care and attending any health problems that may arise.
- Counseling and education: Our vet is not only responsible for the medical care of our dogs, but also provides advice and education to our clients. Offers information on health, nutrition, training, and other aspects related to the welfare of the dogs, helping owners to make informed decisions and provide the best care for their pets.
- Collaboration with other professionals: Our vet, works in close collaboration with other professionals, such as breeders, ethologists, and specialists, to ensure the overall well-being of our dogs and puppies. This collaboration allows us to offer a multidisciplinary approach and provide a level of comprehensive care and specialized.
Staff training:
The staff in charge of the puppies in a kennel, it is of vital importance to ensure their well-being and proper care. Here are some guidelines:
- Knowledge of the needs of the puppies: The staff is trained to understand the specific needs of the puppies in terms of food, care, socialization, and early stimulation. This familiar with the stages of development of the pups and they know how to provide a safe environment and enriching for them.
- Handling and restraining appropriate: The staff proper techniques of handling and restraining of the puppies. This includes how to raise them properly, how to sustain them during veterinary examinations, and how to interact with them safely and gentle. The goal is to minimize stress and to ensure the physical and emotional well being of the puppies.
- Health care: The staff is trained on how to monitor the health of the puppies and to recognize signs of illness or discomfort. This includes learning how to take the temperature, control the hydration, to detect respiratory or digestive problems, and be attentive to any changes in behavior or physical appearance of the puppy.
- Hygiene procedures: The staff segué rigorous standards of hygiene to prevent the spread of disease and ensure a healthy and clean environment for the puppies. This includes frequent hand-washing, cleaning and disinfection of the areas of accommodation, and the implementation of protocols of pest control.
- Socialization and basic training: The staff is trained to provide early socialization and basic training, and also to expose the puppies to different stimuli and situations to help them develop a mindset balanced and sociable. They can also familiarize them with techniques of positive reinforcement to basic training, such as learning to use the bathroom basic commands.
- Observation and communication: The staff is responsible to closely observe the puppies and communicate any changes or concerns to the vet or the manager of the farm. This involves clear communication and effective on the health, behavior, and the individual needs of each puppy.
Transport:
Plan for the transportation of puppies from the farm to their new home.
Preparation of the puppies:
- Before transporting the puppies, we make sure that you are in good health and have received the necessary vaccinations for the child's age at the time of delivery.
- We verify that the puppies are clean, dry and without external parasites.
- We identify each puppy with a label or necklace stating their name or id number.
Selection of the conveyor:
- We chose a conveyor suitable for the size and number of pups that are going to carry.
- We make sure that the conveyor is safe, well ventilated and strong.
- We put in a bed or a soft blanket in the bottom of the conveyor for comfort.
- We plan the transport routes and timetables in advance to minimize the time that the cubs will spend in transit.
Care during transport:
- Handling the puppies with softness and care when placing them on the conveyor.
- We make regular stops to allow the puppies to stretch, to make their needs and to drink water if necessary.
- We monitor the puppies during the trip for any signs of discomfort or stress.
- We comply with local laws and regulations relating to the transport of animals. Always prioritizing the well-being and safety of the pups during the entire transportation process.
Customer service during the sale and after-sale of the puppies in our nursery.
Personnel preparation:
- We train our staff to be well informed about the characteristics of each breed of puppy that we offer, as well as on the basic needs of care and training.
- We provide clear and precise information on the puppies available, including details such as race, lineage, health, temperament and specific characteristics.
- We respond to all questions and concerns from customers of honest and transparent manner.
- We empower customers to the best choice of puppy according to your lifestyle and preferences.
- We provide sales contracts clear and comprehensive that include information about the guarantee of health, the conditions of sale and the return policy.
- We provide support and advice on the care, nutrition, training and any other query related with the puppy.
- Willing to comply with any warranty offered health, providing support and treatment is necessary if there is a health problem in the puppy.
- We keep communication open and receptive with clients, responding to their questions or concerns in a timely manner.
- We provide regular updates on events, care tips, and helpful resources, through newsletters or social networks.
- We invite feedback and testimonials from customers to assess their satisfaction and continually improve our service and customer care.
